The following general terms and conditions apply to the purchase agreement you as a consumer enter into with Nom Nom Kitchen AB (brand name Nomi Kitchen), corporate identity number 559452-8266, referred to as "Nomi" below. In order to protect your interests as a customer, the provisions of the Swedish Consumer Purchase Act (Konsumentköplagen), the Distance and Off-Premises Contracts Act (Distansavtalslagen), and the GDPR (General Data Protection Regulation) apply to all purchases made atwww.nomi.kitchen.
International
All prices are designated in Euro (€). For countries outside the European Union, prices are designated without VAT (except for Norway). Kindly note that VAT, customs duties, and other fees may be added upon arrival in your country. The price that applies is the one stated on the day the order is placed.
We use Klarna Checkout as a payment solution, which is one of the world’s leading payment service providers. Payment can be made via Klarna, PayPal, or any credit card connected to Visa or MasterCard. The name and address of the recipient must match the cardholder's details. No card details are stored by Nomi, and all transactions are securely encrypted via SSL.
Within Sweden
All prices are designated in Swedish Kronor (SEK), including VAT. The price that applies is the one stated on the day the order is placed.
For purchases within Sweden, we offer Klarna Checkout, which allows you to pay easily with invoice, part payment, card, or direct payment.
For small and medium-sized parcels, the following delivery fees apply:
Europe: €15
International: €20
Sweden: 50 SEK
Some large or non-stock items may incur a product-specific shipping fee. In such cases, the fee will either be automatically added to the shopping cart or communicated via email.
Delivery Time
Normally dispatched within 1–3 business days. If there is a delay due to a large order or supplier issues, we will inform you as soon as possible.
Delivery Options
All orders are shipped via PostNord, both within Sweden and internationally.
For orders placed via our website, the Distance and Off-Premises Contracts Act applies. This grants customers the right to return a purchase within 14 days of receiving the order. Items must be returned in their original condition, with packaging and labels intact. If the items show signs of damage or use, we may refuse the return or reduce the refund.
When exercising your right to return, the return shipping cost is covered by the customer. Returns must be sent with a return label issued by Nomi. The return shipping fees are as follows:
Europe: €15
Countries outside Europe: €20
Sweden: 50 sek
Exceptions from the Right of Withdrawal
Custom-made, non-stock items are not eligible for return.
Custom-made, non-stock items, or hygiene products (such as kitchen utensils that come into contact with food) are not eligible for return. Gift cards and certain publications (books, posters) are also excluded from returns.
You have the right to file a complaint if a product has a manufacturing defect. Contact customercare@nomi.kitchen with clear pictures of the defective product. We handle complaints individually and may repair, replace, or refund the product depending on the case.
Check for visible transport damage when you receive your delivery. Any visible damage must be reported immediately to the courier. If you find hidden damage, contact us within 1–3 days with photos.
Nomi is not liable for delays or failure to fulfill contractual obligations due to unforeseen events beyond our control, such as war, strikes, natural disasters, or import/export restrictions.
Nom Nom Kitchen AB
Corporate Identity Number: 559452-8266
Email: contact@nomi.kitchen